Terms and Conditions

Please read these Terms & Conditions carefully before booking or registering

We recommend that you retain a copy of these.

Terms & Conditions for future reference.

SGL (sometimes referred to as “Sherborne Gibbs Limited” “we,” “us,” or “our”) provide online registration, data management, planning and e-commerce services on behalf of Primary Care Issues and Answers Live (“Client”). SGL’s registration solution collects data and takes payment where applicable from invitees (“Invitees”), sponsors and exhibitors (“Supporters”) and presenters (“Speakers”) on behalf of the Client.

Contract Format

1.1 No contract exists between you and either SGL or the Client until the Client has received and accepted your booking and/or registration and, if applicable, the Client has received payment in full (cleared funds). Once the Client does so, there is a binding legal contract between you and the Client.

1.2 By way of clarification, confirmation of your place will be sent to you via e-mail when you book or register, but acceptance of your offer will not take place until your booking and/or registration has been reviewed by the Client. If you do not receive correspondence from the Client to say otherwise within two weeks of receiving the first confirmation email, then your place is confirmed, in the case of a paid for booking, this will be subject to payment pending. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.

1.3 The contract is subject to your right of cancellation (see section 4).

1.4 SGL may change these terms without notice to you in relation to future bookings.

Description and price (where applicable) of the booking/registration

2.1 The description and price (where applicable) of the delegate place, accommodation and/or sponsorship opportunity you have reserved will be as shown on the Client’s website at the time you book or have agreed in writing with the Client.

2.2 Places are subject to availability. If on receipt of your booking or registration all places are full, the Client will inform you as soon as possible and where necessary refund or re-credit you for any sum that has been paid by you or debited from your account or credit card for the booking(s) you have paid for.

2.3 Every effort is made to ensure that descriptions and prices shown on the Client’s website are accurate at the time you book. If an error is found, the Client will inform you as soon as possible and offer you the option of reconfirming your booking at the correct level or price, or to cancel your booking completely. If the Client does not receive  confirmation within 7 days of informing you of the error, the original booking will be cancelled automatically. If you cancel the booking, or if the booking is cancelled automatically due to the expiry of the 7 day period, the Client will where necessary refund or re-credit you for any sum that has been paid by you or debited from your credit card for the booking.

2.4 In addition, where this is a cost for the booking, you may be required to pay for other items. This will be made clear on the Client’s website.

Payment (where applicable)

3.1 Where a payment is due, the payment for a booking can be made by any method shown on the Client’s website at the time you book. Payment shall be due before a booking is secured and the time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Client to terminate the contract immediately.

3.2 There will be no confirmation of booking until cleared funds are received.

3.3 Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Client to you.

Your right of cancellation

4.1 Terms of cancellation are promoted on the Client’s website, with reference to the Event you are booking and/or registering for, and will prevail at all times.

4.2 To exercise your right of cancellation, you must give written notice to the Client by fax or email, giving details of your booking, and reason for cancellation. Notification by phone is not sufficient.

4.3 Once you have notified the Client that you are cancelling the contract, the Client will refund or re-credit you (subject to any cancellation fees) within 30 days for any sum that has been paid by you or debited from your credit card for the booking.

4.4 Except in the case of misdescribed events, the Client may charge you a sum not exceeding the direct costs of reselling the place.

Limitation of Liability

5.1 As a consumer the Client shall not be liable to you for any loss or damage in circumstances where:

5.1.1 There is no breach of a legal duty owed to you by the Client or by its employees or agents;

5.1.2 Such loss or damage is not a reasonably foreseeable result of any such breach;

5.1.3 Any increase in loss or damage resulting from breach by you of any term of this contract.

5.2 Nothing in these conditions excludes or limits the liability of the Client for death or personal injury caused by the Client’s negligence or fraudulent misrepresentation.

5.3 The Client shall not be liable to you if it is prevented from carrying out any or all of its obligations by circumstances beyond its reasonable control or any event causing the whole or a substantial part of the conference or webinar being unable to be hosted or broadcast as planned. However, should this happen, the Client will liaise with you and wherever possible, offer you an alternative booking date and time.

Data Protection

SGL and the Client will take all reasonable precautions to keep the details of your registration and any applicablepayment secure but unless SGL and/or the Client is negligent, SGL or the Client will not be liable for unauthorised access to information supplied by you. These terms will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract, save that consumers resident in Scotland shall have the right to insist upon these terms being construed in accordance with the laws of Scotland and to submit to the jurisdiction of Scottish courts.

Web: www.issuesandanswers.org
Email: jboyle@sherbornegibbs.co.uk
Telephone: +44 (0)1789 766098